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PRIVACY POLICY

Last Updated: January 16, 2025

1. Introduction

Welcome to the website of Great River Plastics (the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or otherwise engage with us.
Please read this Privacy Policy carefully. By using the Website or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information.

2.1 Information you provide directly

  • Contact information (name, email address, phone number, company name, job title) when you request a quote, send us an inquiry or contact us via “Contact Us” forms.
  • Project information or specifications you submit when requesting custom packaging solutions.
  • Correspondence or communications between you and us (email, phone, chat) when you reach out.

2.2 Automatic or technical information

  • Log information: when you visit our Website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages visited, time and date, and other standard web-log data.
  • Cookies and similar technologies: we (or our third-party service providers) may use cookies, web beacons, pixel tags, and similar tools to collect information about your use of the Website and to help with security, analytics, marketing and performance.
  • Device information: type of device, unique device identifiers, mobile network information, and other device-specific details when you access our Website.

2.3 Information from third parties

  • We may obtain information about you from third-party services (for example marketing/analytics providers or publicly-available sources) and combine that with information we collect.

3. How We Use Your Information

We use your information for the following purposes.

  • To respond to your requests for quotes, inquiries, or other communications.
  • To process and fulfill your orders, manufacture custom thermoformed packaging solutions, and deliver or coordinate services.
  • To manage our business operations, including billing, customer service, internal reporting, and record-keeping.
  • To improve our Website, our products, services, user experience, marketing strategies and analytics.
  • To provide you with marketing communications (where permitted) such as newsletters, updates about our offerings, or promotions. You may opt out of these communications at any time (see Section 6).
  • For compliance, audit, fraud detection and prevention, and other legal or regulatory obligations.
  • To enforce our Terms & Conditions and protect our rights, property or safety and that of others.

4. Disclosure of Your Information

We may disclose your information in the following ways:

  • To our affiliates, subsidiaries, or other entities we control or are controlled by, for business purposes.
  • To our service providers, contractors or agents who perform functions on our behalf (e.g., hosting, analytics, customer relationship management, marketing services). We require these parties to protect your information in accordance with this Privacy Policy.
  • In connection with a merger, acquisition, sale of assets, financing, or other corporate reorganization, in which case your information may be transferred to a successor entity.
  • To comply with legal obligations, such as responding to lawful requests by public authorities or obeying a court order.
  • To protect and defend our rights, property or safety, or that of our users or others.
  • With your consent or at your direction.

5. Storage and Security

We store your information on secure servers, and apply commercially reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure; accordingly, we cannot guarantee absolute security.
We retain your personal information for as long as is necessary for the purposes described in this Privacy Policy, or for the period required by applicable laws and business-needs (e.g., for warranty, service, audit or tax reasons).

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights (subject to applicable law):

  • To access the personal information we hold about you.
  • To correct or update your personal information.
  • To request deletion or erasure of your personal information (subject to business, legal or regulatory retention obligations).
  • To opt out of receiving marketing communications from us. You may do this by contacting us at the information below or following the unsubscribe instructions in our communications.
  • To restrict or object to certain processing of your personal information.
  • If you’re a resident of California (or other applicable jurisdiction), you may have additional rights such as the right to know or delete personal information collected about you, or opt out of the sale (if applicable) of your personal information.

If you wish to exercise any of these rights, please contact us as noted below. We may ask you to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies for various purposes such as:

  • Essential cookies needed for the Website to operate properly.
  • Performance and analytics cookies to understand how users engage with our Website and to improve it.
  • Functional cookies to enable certain features (e.g., remembering preferences).
  • Marketing and advertising cookies to deliver relevant promotional content and measure campaign effectiveness.
    You may set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may not work properly.

8. International Transfers

If you are located outside of the United States and you provide us with your personal information, please be aware that we may transfer your information to, and maintain it on, servers or service providers located in the United States or other jurisdictions. By doing so, you acknowledge and consent to the transfer of your personal information to other jurisdictions, which may have different data protection rules than your current location.

9. Children’s Privacy

Our Website is not directed to children under the age of 16 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe we have collected personal information of a child under the relevant age threshold, please contact us so we can delete the information.

10. Third-Party Links & Services

Our Website may contain links to third-party websites, plug-ins, or services not controlled by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any such third-party sites before providing any information.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this policy. We encourage you to visit this page periodically to stay informed about our privacy practices. If we make significant changes, we may provide a more prominent notice (for example, by email if you have given consent).

12. Contact information

If you have questions or concerns about this Privacy Policy or our privacy practices, or would like to exercise your rights, please contact us:

Great River Plastics
2000 Industrial Park Road
Lancaster, Wisconsin 53813, USA
Phone: 608-723-5110 • Toll-free: 800-914-8994
Email: sales@greatriverplastics.com